VAT is included in most countries where the shipment is DDP (Delivered Duty Paid). This implies that VAT is being covered by us. You as a customer should feel comfortable that the price you pay gives you the product to your home without additional costs.

All orders will be handled when they are received. Hence, it will be shipped same day or the next, depending on the time zone you are in. If you order during the weekend, it will be processed early Monday morning.

The shipping box is too large to fit within a regular PO box, so an alternative address or pick-up location is advised. 

Definitely! Your order is packed discretely and the invoicing and shipping documents simply state “Massager”.