VAT is included in most countries where the shipment is DDP (Delivered Duty Paid). This implies that VAT is being covered by us. You as a customer should feel comfortable that the price you pay gives you the product to your home without additional costs.

All orders will be handled when they are received. Hence, it will be shipped same day or the next, depending on the time zone you are in. If you order during the weekend, it will be processed early Monday morning.

The shipping box is too large to fit within a regular PO box, so an alternative address or pick-up location is advised. 

Definitely! Your order is packed discretely and the invoicing and shipping documents simply state “Massager”.

Because our vibrators are coated in 100% medical grade Hygiene Silicone, we recommend using only water-based lubricant with it, as silicone-based lubricants can break down silicone toys. With our male masturbators, we recommend a water-based lubricant to ensure that the sleeve material stays strong and intact.

All devices powered by Kiiroo have the ability to sync together through the FeelConnect 3.0 app! Whether you have an Onyx+ and a Pearl2, a Keon with a Titan, or a Fuse with an Esca2, all of our devices have the ability to sync with each other.