FAQ
Frequently Asked Questions
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Orders and Shipment Sex Toys
Which countries do we ship to?
Some products are not available in all countries or regions. The Handy for example, is only available in the US. We can ship all our other articles to:
Albania, Australia, Austria, Belgium, Bulgaria, Canada, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Japan, Lithuania, Macau, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States.
How fast will it be shipped?
All orders will be handled when they are received. Hence, it will be shipped same day or the next, depending on the time zone you are in. If you order during the weekend, it will be processed early Monday morning.
The estimated delivery time depends on where you are based, however as a general rule the following shipping time applies:
USA: 2 – 5 days
Canada: 5 – 12 days
Australia: 2 – 5 days
Europe: 2 – 5 days
Non-European countries: 5 – 10 days
Order dispatch days: Monday to Friday
What does the package look like?
All orders are shipped in a plain cardboard box that doesn’t show any clue what’s in the package.
Is VAT included?
VAT is included in most countries where the shipment is DDP (Delivered Duty Paid). This implies that VAT is being covered by us. You as a customer should feel comfortable that the price you pay gives you the product to your home without additional costs.
Can I change or cancel my order?
We work hard to get your order delivered as soon as possible. Within hours after your order, we start the delivery process. We are not able to cancel an order once it’s handled by our warehouse.
Contact us for changing or cancelling an order right after your payment so we can see if we are able to change or cancel it. We can’t guarantee if the change is made before your order has been shipped.
Can I return the sex toy when I'm not satisfied about the product?
Due to the intimate nature of the product, we are unable to accept returns of items you have used but are unsatisfied with. Our staff, due to health and hygiene concerns, will not handle any shipping boxes that appear to have been opened. This means that if you have opened the outer shipping box of your order, we cannot accept the items inside as returns.
You can return your product(s) within 30 days of receiving them if they are inside the sealed shipping box. If you want to return any item, please contact support@feelxvideos.com in advance for return instructions, customs information and return address.
A refund will be given to the same card that you used in the original purchase, less the cost of actual shipping costs, customs/duties clearance and handling.
What's your refund policy?
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original sealed packaging.
Several types of goods are exempt from being returned. These include:
- Gift cards and membership cards
- Opened shipping box of the sex toy
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us through this email address.
Connecting the sex toy to FeelApp and FeelXVideos
Which male interactive sex toys are compatible with FeelXVideos?
FeelXVideos is compatible with all interactive strokers based on Kiiroo technology, including the KIIROO® Fleshlight Launch™, KIIROO® Onyx™, Onyx2™ & Onyx+™, TITAN by KIIROO® and the Handy.
How do I connect my device?
You can connect your device via Bluetooth, using the FeelConnect app, or directly from the Google Chrome browser using our proprietary in-browser technology. Visit this link for further information on how to connect your device.
Read also our guide How to Connect your Sextoy to FeelConnect App & FeelXVideos and for connecting the Handy: How to connect your Handy to FeelXVideos.
How do I know if my device is connected?
You can view the “status device” on the top nav bar once you are logged into the site. If you see a green bullet with the text “your device is connected”, then your device is connected. If you see a red bullet with the text “not connected”, then your device is not connected. You can connect your device by clicking on the status text and scanning the QR code that appears in the pop-up.
What can I do if my device will not connect to FeelXVideos?
At first you can try to see if you can get the device to connect to the FeelConnect client app on your smartphone/tablet. Be sure that your mobile’s Bluetooth is active. After the device is connected to the app, you will then need to scan the QR code on the site in order to connect the app to the website. If you are still experiencing problems, please contact our support team and we will be happy to assist you.
Can I connect additional devices?
Yes, you can add more devices to your account. If you navigate to the “Account” details page you can see which devices you have connected to FeelXVideos from the connected devices list.
How to connect your toy and VR Headset to watch VR Adult Movies
1. Download the FeelConnect app on your mobile phone and connect your toy to this app. (Read how to do this.)
2. Login to FeelXVideos.com/login through your desktop to connect the FeelConnect App with FeelXVideos.com.
OR:
Login to FeelVRPorn.com (the site with the best VR Adult Movies!) with your login details through your desktop to connect the FeelConnect App with FeelVRPorn.com. (Please mind the login credentials on this FeelVRPorn are not the same as your login details on FeelXVideos.com.)
3. Go to the FeelConnectApp using your mobile phone. Your toy and FeelVRPorn.com should be connected.
4. Put your mobile phone in the VR Goggles and start the video or go to the browser of your VR Goggles and login to FeelVRPorn.com and enjoy the experience!
FeelXVideos Membership
How to get and activate Your Free Membership
- Buy a sex toy in our shop
- Click the link in the email you’ll receive after your payment
- Pay $0.01 for legitimacy and age verification
- Hook up your new sex toy
- Dive into the world of interactive gay sex!
After your free trial membership of 30 days, you’ll pay automatically $29.95 a month. If you cancel within your trial period, you will not be charged. Otherwise, you can cancel your membership any time you like.
However, if you decide you can’t live without the world’s most mind-blowing porn experience, why not treat yourself to a three, six, or 12 months membership card? That way, you can keep your front-row seat to the sights and sensations offered by our talented adult performers.
