Frequently Asked Questions
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FeelXVideos proudly stands as your trusted partner, collaborating with the leading names in the exciting world of Sex Toy Industry giants. Our esteemed partners encompass renowned brands such as Kiiroo, HotOctopuss, The Handy, Svakom, and an array of others.
Should inquiries arise about making purchases, managing orders, returns, or troubleshooting product issues, we encourage you to reach out directly to the brand behind your chosen toy or accessory.
Visit the FeelXVideos Shop.
Visit one of the following links for further information on how to connect your device:
How to Connect KIIROO toys and the GUYBRATOR (HotOctopuss) with the FeelConnect app & FeelXVideos?
We accept returns within 30 days of delivery. Items must be unused and in the same condition that you received them, with the original packaging. Please contact our customer service team at support@feelxvideos.com to initiate a return.
To initiate a return, please contact our customer service team with your order number and reason for return. We will provide you with a return address and instructions.
The customer is responsible for return shipping costs unless the item is defective or incorrect.
Once we receive and inspect your return, we will process your refund. It typically takes 5-10 business days for the refund to appear in your account.
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order.
Offers
FeelXVideos Gift Cards
You can purchase one of the Membership Cards in our shop, you will receive the digital Membership Card in your inbox as a PDF attachment. This PDF contains a unique voucher code, which you can redeem on www.feelxvideos.com/redeem to activate your membership.
